Engraving Color Variations: Our products are engraved using a strong laser. Through the burning process, the coloration of the end engraving will vary depending on the particular board and how it reacts to the laser.
What is your turnaround time?
Please note that turnaround time may be longer during holidays and can also depend on current production schedule. If you need an item in a specific time frame please reach out via email. 
Do you accept returns or exchanges?
We do not accept returns or exchanges and all sales are final. However if there is an issue with your order, please reach out to us directly via email at onthewayhomecustomedecor.com
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